Background

Maureen is President of Metcalf & Associates, Inc., a partner organization of Interkannections, Inc. She brings 24 years of business experience to support your evolution and is recognized as an effective leader who demonstrates operational skills coupled with the ability to analyze, develop, and implement successful strategies for profitability, growth and sustainability.

As a Management Consultant with two "Big Four" Management consulting firms for 12 years, Maureen managed and contributed to successful completion of a wide array of projects from strategy development and organizational design for start-up firms to large system change for well established firms.  She has worked with a number of Fortune 50 clients delivering a wide range of significant business results such as: increased profitability, cycle time reduction, increased productivity, and improved quality.

Maureen brings a combination of intellectual rigor and discipline along with an ability to translate theory into practice to all of her client engagements.  She also designs and teaches MBA classes in Leadership and Organizational Transformation at Capital University.

Specific areas of expertise

• Business Strategy Development
• Leadership Assessment and Development
• Change Management planning and implementation
• Innovation Consulting and solution design
• Executive Coaching
• Project Management
• Business Infrastructure Design and Development
• Performance Improvement Consulting

View Maureen's LinkedIn profile to read additional recommendations.

Relevant Accomplishments

• Maureen Metcalf's current focus is on developing leadership capacity to lead effective transformations while concurrently changing the overall system and culture of the organization.  By changing systems and culture while building skills, organizations realize sustainable transformation leading to significant business results.

• As Board President of a Non-Profit Land Preservation organization, leading a transition from an unsustainable business model to one that is financially stable and sustainable long term.  Expanded the board to include a broad range of necessary skills and create opportunities for local business leaders to expand their skills through board experience.  Developed vision that guided the transition.  Expanded community awareness and involvement. 

• Led a project to transform the IT department under the direction of the new CIO.  Managed the project and led organizational transformation activities using a systematic approach including included:  developing vision and guiding principles; managed guiding principle implementation project;  assessed leadership team using The Leadership Circle Profile 360 assessment and provided coaching; facilitated transition to new organizational structure including defining roles and responsibilities for each role and planned transition activities; developed support processes and tools to sustain the change such as new performance evaluation forms.  Transition was successfully completed and the organization successfully implemented and ERP system during and after this transition.
• Managed the change management efforts for multiple ERP implementations at manufacturing and distribution companies.  Engagements included: planning the change management project; tailoring tools; coaching project leadership; developed high level process flows; developed and tracked metrics for high impact processes; identified highest impact change positions and implemented preliminary job changes prior to system launch; facilitating job change workshops; conducting team effectiveness interventions among the project team; planning overall project communication; developed knowledge transfer approach; created change management tool kit to allow internal resources to perform site roll-out.  Initial sites were successfully implemented and client picked up change responsibilities. Change activities completed on time and under budget and post system support reduced at sites using change management tools.
  

Selected education, training and certifications

• MBA from Virginia Polytechnic University and her BS in Economics from James Madison University.
• Certified in Generating Transformative Change in Human Systems from Leadership Institute of Seattle at Bastyr
• Certified Leadership Development Profile (LDP), the leadership assessment to measure individual developmental level. This tool is the best indicator we have identified to measure "Level 5" Leadership. It is well researched and validated and is scored by the creator of the tool who is available to consult with our clients directly. See bio for Susann Cook-Greuter.
• Certified in Immunities to Change Process, an approach to lasting personal transformation taught by Bob Kegan and Lisa Lahey at Harvard University.
• Certified in The Leadership Circle Profile™, a new 360 leadership survey defines specific observable competencies that drive leadership success. This tool uses over 15,000 observations in their norm base and feedback is given against this population to allow participants to understand their behavior relative to a large set of managers and executives.
• Certified in Spiral Dynamics I, II and MacroMemetics, a framework to understand adult development and identify appropriate approaches to change at each different level. These workshops also introduced the concept of "Integral Thinking" as taught by Ken Wilber. An in-depth understanding of "Integral" thinking applied to developmental level assessments allow us as practitioners to work with you to create powerful solutions with significant Return on Your Investment (ROI).